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- has to report a software problem to the 1st line support of his supplier. (1)
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Software vendors
First-line support:
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Parties
There are currently three two types of parties that can collaborate with imec.HIE in Jira projects:
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The Jira workflow is the same for everyone. If it turns out that differentiation would be necessary in the future, this can be changed on demand. If these parties appear further in this document, they a re are referred to as "Vendor" unless explicitly referred to as one of these threetwo.
Projects
Each project serves for the cooperation between one vendor and imec. Cooperation between vendors within one project is not possible within one project.
The table below displays gives a description for each project and who has access to them. imec.HIE is not mentioned because imec.HIE has access to all projects.
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A number of Jira functionalities are limited for proper to clarify operation.
A non-exhaustive list of these restrictions:
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