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- It should be taken into account that an official print version of the medication scheme for the patient is offered by Vitalink, it is thus not mandatory to develop an own patient print for your EHR.
- This print should be visualized on the screen. In this way, the CG & patient can go through it together.
- When printing the patient friendly medication scheme, it must also be possible to 'Validate & update Vitalink'.
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- Print version of the Vitalink medication scheme: in-depth information regarding the Vitalink medication
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How to handle mistakes
Mandatory
- If there is a
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- problem with a medication line on Vitalink, the software of the EHR should notify the CG about this.
- When having a Vitalink medication scheme with an incorrect medication line, it is important not to block the entire Vitalink medication scheme, but to alert to CG about it & ask to reinterpret the corrupted medication line.
- It is important to get as much as information as possible on
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- this 'incorrect' medication line.
- Even full text is better than nothing.
- In this way, at least something can be displayed.
- Next, the CG can update the medication line(s).
- Example: when importing the Vitalink medication scheme, and when having a medication line with issues, there should be as much as information as possible
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The CG who collects this 'incomplete' Vitalink medication scheme also wants to see as much as possible of the incomplete / incorrect information. If necessary, he/she can supplement the incomplete / incorrect / missing information from his/her professional expertise.
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- retrieved from the medication line until the information can no longer be read (due to the corrupted construction)
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- .
- Eg if the posology is still correct this can
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- be downloaded but
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- it is not possible anymore to download correct information for the intake moments
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- ).
- The rest of the information (from the corrupted construction) should be downloaded as 'free text' (shown in the comments field).
- In this way, the CG can
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- add the missing information to the active medication and upload it towards Vitalink.
- CGs are open to
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- complete this information
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- to the medication line; in any case it is better to have minimal information regarding the active medication of the patient than no information (eg now the complete Vitalink medication scheme is sometimes blocked by one corrupted medication line).
- A medication line that lacks information must be displayed as an 'alert' so that this clearly stands out in the combined overview. More information about the error is given at mouse-over or click on the medication line.
- When at the end of a consultation the medication scheme can not be uploaded to Vitalink, CGs often receive error messages that they do not understand.
- It is important that the CG is well informed why the medication scheme can not be uploaded to Vitalink.
- Inform the CG in a targeted and concrete manner.
- Avoid technical error messages (translate the return code and show the technical error message only after the error message
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- which is formulated in an understandable way).
- For example:
- "The Vitalink medication scheme can not be uploaded. There is an error in the medication line medication x."
- "The Vitalink medication scheme can not be uploaded. There is currently no connection possible with Vitalink."
Recommendations
- Provide sufficient functional & technical tests to prevent bugs.
- Ensure that the CG can complete the information in an easy way.
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