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How to handle mistakes

zie wireframe 3.4 & 4.4

Mandatory

If a medication scheme is removed from Vitalink and can not be fully visualized by the interpreting software package (eg if there is a problem with a medication line, posology or other), it is important to get as much information as possible on each medication line so that 'something' in the Vitalink medication scheme can be shown.

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If possible, as much of the information as possible should be retrieved from the medication line until the information can no longer be read (due to the erroneous corrupted construction) (eg if posology is still correct this can also be downloaded but for example the intake moments are not).

The rest of the information (from the corrupted construction) should be downloaded as 'free text' (shown in the comments field). In this way, the GP can supplement the Vitalink medication scheme as well as possible.

GPs are open to refilling this again; it is better to have minimal information regarding the active medication of the patient than no information (eg now the complete Vitalink medication scheme is sometimes blocked by one corrupted medication line).

A medication line that lacks information must be displayed as an 'alert' so that this clearly stands out in the combined overview. More information about the error is given at mouse-over or click on the medication line.


When at the end of a consultation the medication scheme can not be uploaded to Vitalink, GPs often receive error messages that they do not understand.

It is important that the GP is well informed why the medication scheme can not be uploaded to Vitalink. Inform the GP in a targeted and concrete manner. Avoid technical error messages (translate the return code and show the technical error message only after the error message that is formulated in an understandable way). For example:

  • "The Vitalink medication scheme can not be uploaded. There is an error in the medication line medication x."

  • "The Vitalink medication scheme can not be uploaded. There is currently no connection possible with Vitalink. "

Recommendations

  • Provide sufficient functional & technical tests to prevent bugs.
  • Ensure that the GP can complete the information in an easy way.